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Complaints Procedure
We value your feedback and are committed to addressing your concerns promptly and effectively.
- Ensure you have removed the existing class from the content27_link item to allow Webflow's native current state to function correctly.
- To add interactions which automatically expand and collapse sections in the table of contents select the content27_h-trigger element, add an element trigger and select Mouse click (tap)
- For the first click, choose the custom animation 'Content 27 table of contents [Expand]', and for the second click, select 'Content 27 table of contents [Collapse]'.
- In the Trigger Settings, ensure that only the Desktop option is selected to avoid issues on tablet devices and below.
To file a complaint, please follow these steps:
1. **Step One:** Reach out to our customer service team via email at support@wittickbuilding.co.uk or call us at 01234 567890. We aim to respond to all inquiries within 48 hours.
2. **Step Two:** Clearly outline your complaint, including relevant details such as your order number, the nature of the issue, and your contact information.
3. **Step Three:** Our team will investigate your complaint and provide you with a response or resolution within 5 working days.
4. **Step Four:** If you are not satisfied with the resolution, you may escalate your complaint to our management team by emailing escalation@wittickbuilding.co.uk. We will review your case and respond within 10 working days.
We value your feedback and are committed to resolving any issues you may encounter. Thank you for helping us improve our services.